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Your Business Tailors

Awfar is a venture-backed company that aims to revolutionize retail
delivery operations through technology.
A group of experienced industry veterans established Awfar
in 2013 to become a leading logistics service provider for the retail industry.

About US

Know interesting things

In Awfar we do support projects and companies such as (Restaurants - Companies - Pharmacies - Shipping companies) that deal with their customers throughout phone order,branded mobile apps or even through their own website.

Aims to revolutionize retail delivery operation through technology (Cloud services) that has been developed and maintained in order to meet retail market dynamics by a group of experienced industry veterans since 2013 and until today to become a leading logistics service provider for retail industry.

Business Case

Restaurants-Supermarkets-Pharmacies

Businesses need to harness technology in order to streamline deliver operations, which in turn to increase customer satisfaction and operations efficiency.

Each Business operates at least from 1-5 branches branches all over Egypt. .

Most of businesses are hassling in managing their delivery and call center operations .

Most of Businesses still counting on pen & paper model .

"HOW DOES IT WORK" ?

Handling missing items

As call center agents have access to SKUs they can identify unavailable items and recommend alternatives. Which would lower the number of cancelled orders significantly

Handling missing items

As call center agents have access to SKUs they can identify unavailable items and recommend alternatives. Which would lower the number of cancelled orders significantly

Customer relations and upselling

Call center agents are trained sales agents using a powerful CRM system that understands customer needs and history, which gives a great opportunity to upsell to customers and communicate available offers and discounts.

Complaints management

Swift troubleshooting requires a real-time complaint management system that enables different players to communicate and resolve different types of issues efficiently.

Our Clients

Customer Ecommerce APP

For Every Business Mobile App Model

White Label Ecommerce App For Business Establish a direct connection between your Business and your loyal Customers and grow your business. A feature rich and fully customizable on-demand ecommerce Products or services app.

Create A Mobile Platform For your Business

We enable retail delivery Chains and services providers to launch a feature-rich Mobile app

Launch Your Branded Online E-commerce App

We offer a one-stop shopping app across all your stores and manage everything from a central dashboard

White label Ecommerce platform


fully branded and tailored E-commerce solution with custom features, integrated with SKUs and CRM

Awfar DMS


Delivery Monitoring Solution makes its simple, efficient and delightful to manage delivery operations for your business, tracks all the delivery logistics on real-time.

Branch Manager Dashboard


A dashboard for branch managers to monitor order status, picker activity and to handle complaints.

Awfar delivery app


An app your delivery fleet would love. Equip your delivery driver network with powerful app that enable them to receive new delivery requests on the go and complete them efficiently.

Awfar MODULES

Awfar POS app

Android application that receives orders from the call center and enlists order basket items and prices. The app can scan product barcodes and order receipts. Pickers can use the app to report missing items and price changes. .

Awfar CRM

A software that records the purchase history of every customers and includes a complaints management system. integrated with POS , SAP, Purchasing..etc that allows customer care agents to view available SKUs-on-shelf and offers.

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